Frequently Asked Questions - RECALLS

*Possible scenarios for recalls in an “Interim - Remedy Not Yet Available” state

1. What is a Recall
   A recall is a regulatory corrective action that an automaker takes to address the risk(s) of a potential safety-related defect in your vehicle.
   
   
2. How Do I Check if my vehicle is Affected by a Recall?
   To determine whether your Hyundai vehicle is affected by a recall, please visit Hyundai Canada’s recall website at https://recall.hyundaicanada.com/en. You will be able to look up all recalls associated with your Hyundai vehicle using your Vehicle Identification Number (VIN) in the search function of the website.
   
   
3. What and where is my Vehicle Identification Number (VIN)?
   A VIN is a 17-character alphanumeric identifier, or a manufacturer’s serial number, that is unique to your vehicle. The VIN may be found: (a) on the VIN plate located on the driver's side of the dashboard just below the windshield; (b) the driver-side doorframe label; and, (c) on documents related to your vehicle's registration, title and/or insurance.
   
   
4. What is a ‘Safety Recall (Interim) Notice’ or an ‘Interim - Remedy Not Yet Available’ Recall?*
   A recall is a regulatory corrective action that an automaker takes to address the risk(s) of a potential safety-related defect in your vehicle.
   
   
5. What Should I Do?
   
   1. No action is required at this time. You will receive a second notice once the repair remedy is available. *
      OR
   2. Contact any Hyundai dealership to schedule an appointment to have your vehicle repaired. THERE IS NO CHARGE TO COMPLETE THIS REPAIR.
      OR
   3. Please follow the recommended temporary measures outlined in the recall notice until you have your vehicle repaired after receiving the second notice. *
   
   
6. Is It Safe to Drive My Car?*
   
   1. You can continue driving your vehicle in the meantime. However, customers are advised to take their vehicle to their nearest Hyundai dealer if they notice anything abnormal with their vehicle.
      OR
   2. In some cases, the conditions surrounding a particular recall could increase the likelihood of a thermal event. Any advisory and/or temporary measure(s) to be taken are included in the notice where this is applicable.
   
   
7. I Never Received a Recall Notice, But the Website Says My Vehicle is affected by a Recall
   In the event that you do not have access to the recall notice, the website is the official tool for identifying vehicles affected by a recall. The applicable recall notice can also be downloaded via the website https://recall.hyundaicanada.com/en.
   
   
8. What Will Be Done During the Recall Service at The Dealer?
   The dealer will check your Vehicle Identification Number(VIN) to identify all recalls to be completed on your vehicle and will carry out the necessary repairs at NO COST TO YOU, THE OWNER.
   
   
9. My Vehicle Seems Fine. Why Do I Need to Go into The Dealership For a Recall?
   Until remedied, the related defect, and the associated risks, that Hyundai Canada has identified continue to be present. In fact, certain safety risks may develop over time. Even though your vehicle may appear to be operating normally, to eliminate any safety risk, we kindly request that you schedule an appointment to have your vehicle inspected and repaired pursuant to the recall.
   
   
10. How Long Will It Take Before I Get a Second Notification?*
    
    1. Hyundai Canada is diligently working to get the recall remedy released as soon as possible
       OR
    2. We estimate the remedy will be available by [Month or Month Range], 20XX with the notification following shortly. This timeline could be earlier or later in some cases.
       
    
    
11. If My Vehicle Has a Recall, Do I Get a Rental?
    Recalls do not usually affect the driveability of the vehicle. If a situation, however, warrants a rental, owners will be duly informed and assisted.
    
    
12. No Longer Own this Vehicle?
    You have received this notification because Canadian federal regulations require automotive manufacturers to notify the last known owners of vehicles based on current owner records. Our records are based primarily on provincial registration and title data, which indicate that you are the current owner.
    
    If you no longer own this vehicle and have an address for the current owner, please forward this letter to the new owner.
    
    
13. What if I have more questions?
    Please contact your Hyundai Dealer. If you require further assistance, we recommend that you contact your Hyundai dealer first. Should your dealer not be able to address your concerns, you can then contact the Hyundai Auto Canada Corp. Customer Relations Department online at www.hyundaicanada.com/en/about/helpcentre or at the following toll-free telephone number: 1-800-272-7985 (French or English).